When will my order ship?
Orders will be processed and shipped within 24-48 hours. During sales please allow an additional 1-2 working days. Please note this also applies to items that aren’t included in a sale. Once items have been shipped delivery date and time is out of our hands. Please refer to your tracking number for any updates.
I need my item today. Am I able to pick it up?
Orders that are placed before 3 pm have an option of being picked up locally. Please note that this is a case-by-case situation and Intimatelee will always thrive to satisfy its customers.
Can I return something if I don’t like it?
Yes, if you are not 100% satisfied with your items returns are accepted within 14 days for merchandise credit only. Items must not be worn or soiled. Items must have original tags attached and poly bags must be unopened. Adhesive Hygiene Liners should not be shifted in any way. Please note Intimatelee reserves the right to refuse any return if these terms are not met.
*DUE TO THE INTIMATE NATURE OF TOYS, LUBES, AND OILS THESE ITEMS ARE 100% EXEMPT FROM THE RETURN/ EXCHANGE POLICY
Help! My items are damaged!
If items are received damaged or defective due to manufacturing they may be exchanged or returned. Please be sure to notify us within 3 days of delivery. Intimatelee reserves the right to deny any exchange.
How do I start my exchange/return?
Email us at email@example.com to start the process. In the email please be sure to include the following:
Order number :
Style number for exchange or return item :
Reason for exchange or return